Air djibouti

our offices

Djibouti Office

9/11 Rue de Genève
A coté de l’Hôtel Plein Ciel
Tel: +253 21 34 37 37
Email:[email protected]

Hargeisa Office

Durdur Building 1st floor,
Office: 514559

Mogadishu Offices

Airport Road, Hagi Dol Building
Next to UN Compound
Mogadishu, Somalia
Office: +252-853552/ 252856918
Mobile: +252613188880/1/2

Aden Office

Air Djibouti Office
Tel: +967 2 247603/+967 2 245632

Addis-Ababa Office

Air Djibouti Office
Bole Road or Africa Avenue
Zuleika L.G.K Building
2nd floor
TEL: +251 930 627 255 /+251 116 66 2365

Jeddah Office

Off no.8, City Center
Madinah Road
Jeddah, Kingdom of Saudi Arabia
TEL: 00966122321193 or 00966122321192

Garoowe Office

New Rays 2 Garoowe
Tel: 0907690716/0906795832

Bossasso Office

Airport road
next to Sbc tv and Radio
Tel: +252907797165 /+ 252907625257

Condition of Carriagefaq

Passenger may carry some Baggage free of charge subject to our conditions of carriage and limitations. This information can be obtained from Air Djibouti booking offices or from our authorized agents.
Passenger will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. These rates are available at the Air Djibouti booking office or at the check-in counters. For onward carriage on other carrier, passenger should obtain the information from those carriers.
6.3.1 Passenger must not include in passenger Baggage: Items, which are likely to endanger the aircraft, persons, or property on board the aircraft. These are specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and by the International Air Transport Association (IATA) Dangerous Goods Regulations; Items, which are prohibited to carry by the applicable laws, regulations or orders of any state to be flown from, over or to;
6.3.2 Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted without liability, as Checked Baggage with prior approval from airport security and the carriers mentioned in the ticket. Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations as referred in above;
6.3.3 Air Djibouti at its sole discretion, can deny carriage of any item into the cabin, which is forbidden by law, or on a belief that its presence in the cabin will negatively affect safety or security of the aircraft, the crew, the other passengers or the property.
6.3.4 Passengers are forbidden to carry swords, knives, blades, archery bows, arrows, scissors or similar items into the aircraft cabin.
6.3.5 Air Djibouti may either tell passenger to check-in items referred to in clauses 6.3.3 and 6.3.4 as Checked Baggage or refuse to carry them altogether.
Passenger must not include in Checked Baggage money, jewelry, precious metals, precious stones, gold, silverware, computers, laptops, personal electronic devices (including but not limited to mobile communication devices, gaming devices, tablets and iPads or equivalent), negotiable papers, securities or other valuables, business documents, passports, travel documents and other identification documents or samples.
6.3.7 If, despite being prohibited, any items referred to in 6.3.2, 6.3.3, 6.3.4 and 6.3.6 are included in passenger Baggage, Air Djibouti shall not take any liability for any loss or damage to such items.
6.4.1 Air Djibouti at its sole discretion can refuse to carry as Baggage the items described in 6.3, and Air Djibouti may refuse further carriage of any such items upon discovery.
6.4.2 Air Djibouti may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its nature, weight, size and shape, content, character, or for safety or operational reasons, or the comfort of other passengers, or because they are fragile or perishable.
6.4.3 Air Djibouti may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers.
6.4.4 Air Djibouti may refuse to carry Baggage if in excess to the free baggage allowance or unfit for the cabin or for which the excess baggage charges are not paid.
For reasons of safety and security Air Djibouti may request that passenger permit a search and scan of passenger person and a search, scan or x-ray of passenger Baggage. If passenger are not available, passenger Baggage may be searched in passenger absence for the purpose of determining whether passenger are in possession of or whether passenger Baggage contains any item described in 6.3 or any firearms, ammunition or weapons, which have not been presented to us. If passenger are unwilling to comply with such request Air Djibouti may refuse to carry passenger and his/her Baggage. In the event a search or scan causes Damage to passenger, or an x-ray or scan causes damage to passenger Baggage, Air Djibouti shall not be liable for such damage.
6.6.1 All checked Baggage must have passenger name or other personal identification affixed to it.
6.6.2 Checked Baggage will be carried on the same aircraft as passenger, unless Air Djibouti decide for safety, security or operational reasons to carry it on an alternative flight. The passenger upon arrival at the destination airport must collect all such checked baggage.
6.6.3 If passengers have Baggage in excess of passenger free Baggage Allowance, Air Djibouti will endeavor to carry it subject to payment by passenger of the applicable extra charge. Air Djibouti will endeavor to carry passenger excess Checked Baggage on the same flight as passenger if there is suitable space available on the aircraft but, if Air Djibouti decide for safety, security or operational reasons to carry passenger excess Checked Baggage on a subsequent flight, Air Djibouti will notify passenger. In these circumstances, passenger must make own arrangements to collect the Checked Baggage from the airport at the point of destination.
6.6.4 Air Djibouti do not permit to receive or carry the Baggage by person who is not the owner of that baggage.
6.7.1 Air Djibouti allows upto maximum weight of 7kgs for Unchecked Baggage commonly known as cabin baggage or hand carry, which passenger carry on to the aircraft. Such cabin baggage must be of a size that can easily fit under the seat in front of passenger or in an overhead storage compartment in the cabin of the aircraft. If passenger Baggage cannot be stored in this manner, or is of excessive in weight or is considered unsafe for any reason, it must be carried as Checked Baggage where excess baggage charges may apply if by including it, the total weight goes above the allowance of already checked in baggage.
6.7.2 Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), and which do not meet the requirements in 6.7.1 above, will only be accepted for carriage in the cabin of the aircraft if passenger have given us notice in advance and permission has been granted by us. Passenger may be required to pay a separate charge for this service.
6.8.1 Subject to Article 6.6.2, passenger are required to collect passenger Checked Baggage as soon as it is made available at passenger destination or Transit Point. Should passenger not collect it within a reasonable time, Air Djibouti may charge passenger a storage fee. Should passenger Checked Baggage not be claimed within three (3) months of the time it is made available, Air Djibouti may dispose it off without any liability.
6.8.2 Only the owner of the Baggage Check with Baggage Identification Tag is entitled to receiving of the Checked Baggage. Air Djibouti accept no responsibility for checking the identity or authority of the bearer of the Baggage and Baggage Identification Tag or for checking that such person has any right to collection.
6.8.3 If a person claiming Checked Baggage is unable to produce the Baggage Check or Baggage Identification Tag, Air Djibouti will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage.
Air Djibouti reserve the right, at our absolute discretion, to refuse to carry any animals (which, for the avoidance of doubt and without limitation, shall include but not limited to birds, pets). If Air Djibouti agree to carry any animal, they will be carried subject to the following conditions:
6.9.1 Passenger must ensure that the animal is properly crated with necessary supplies of food and water and carried in a container complying with any applicable legal requirements and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit, failing which, it will not be accepted for carriage. Such carriage is subject to additional conditions.
6.9.2 If accepted as Baggage, the animal, together with its container and food, shall not be included in passenger free Baggage allowance, but shall constitute excess baggage, for which passenger will be obliged to pay the applicable charges.
6.9.3 Guide dogs accompanying Passengers with disabilities will be carried free of charge in addition to the normal free baggage allowance provided carrying criteria specified in 6.9.1 is duly met.
6.9.4 Where carriage is not subject to the liability rules of the Convention, Air Djibouti is not responsible for injury to or loss, sickness or death of an animal which Air Djibouti have agreed to carry unless Air Djibouti gross negligence is established.
6.9.5 Air Djibouti will have no liability in respect of any such animal not having the entire necessary exit, entry, health and other documents with respect to the animal's entry into or passage through any country, state or territory. The person carrying the animal is liable to reimburse Air Djibouti any fines, costs, losses or liabilities reasonably imposed or incurred by us as a result.
Air Djibouti will not be responsible for, or have any liability in respect of, articles removed from passenger Baggage by airport security, customs or other authorities
Privacy Policy
The way Air Djibouti use passenger data Air Djibouti may use the data passenger provided for one or more of the following purposes:
1. To confirm passenger travel arrangements.
2. To contact passenger regarding passenger enquiries.
3. To update passenger about flight schedules or changes.
4. For our own marketing purposes, such as sending passenger updates on our latest offers and promotions.
5. To provide passenger with a range of personalized services. The type of personal information Air Djibouti collect about passenger depends on how passenger use the website; and
6. Records of any emails or other correspondence that passenger send via the website.
7. For identification and verification purposes.
8. For our own reference and record.
9. For use in the operation and marketing of any other Business Partners of Air Djibouti. These third party service providers may send passenger emails and/or text messages on behalf of Air Djibouti. These third party service providers may also use passenger personal information that Air Djibouti provide them with to enter into contracts with passenger for the provision of goods and services which passenger may from time to time wish to purchase.
Passenger data may also be used for the following purposes:
- Accounting, billing and audit, credit or other payment card verification, immigration and customs control, security, administrative and legal purposes, Frequent flyer program, systems testing, maintenance and development, customer relations and to help us in any future dealings with passenger such as identifying passenger requirements and preferences.
- For these purposes, Air Djibouti may disclose passenger data to any of the following: Airlines and other companies involved in providing passenger travel or related services and facilities, data processing companies working on our behalf, travel agents, government and law enforcement agencies and credit and charge card companies.
- However, Air Djibouti is not liable for any third party's action in this regard. Passenger will occasionally receive emails about fare sales, special offers, new services and other noteworthy news items. Air Djibouti hope passenger will find these updates interesting and informative
. Other than the above, Air Djibouti will not disclose passenger personal information without passenger consent unless disclosure is either necessary to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
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